{"id":87151,"date":"2025-09-18T12:41:58","date_gmt":"2025-09-18T12:41:58","guid":{"rendered":"https:\/\/www.camping-biper-gorri.com\/faq-camping\/"},"modified":"2025-11-04T08:24:49","modified_gmt":"2025-11-04T08:24:49","slug":"campsite-faq","status":"publish","type":"page","link":"https:\/\/www.camping-biper-gorri.com\/en\/campsite-faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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FREQUENTLY ASKED QUESTIONS<\/h1>\n\n\n\n

Welcome to the Camping Biper Gorri FAQ page! Here you’ll find clear answers to the most frequently asked questions about your stay at our campsite in the heart of the Basque Country. From Booking to Activities, we’re here to help. <\/p>\n<\/section>\n\n

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Themes<\/strong><\/p>\n\n\n\n

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BOOKING<\/a><\/div>\n\n\n\n
CHANGE MY BOOKING<\/a><\/div>\n\n\n\n
CANCEL MY BOOKING<\/a><\/div>\n\n\n\n
DURING MY STAY<\/a><\/div>\n\n\n\n
THE CHILDREN<\/a><\/div>\n\n\n\n
ANIMALS<\/a><\/div>\n\n\n\n
OTHER QUESTIONS<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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BOOKING<\/h2>\n\n\n
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\n\t\t\tHow do I book?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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You can book directly on our website or by email at info@camping-biper-gorri.com <\/a>or by telephone on +33 (0)5 59 93 96 88<\/a>.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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\n\t\t\tHow can I check that my booking has been registered?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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You will receive a confirmation email. If this is not the case, you can contact us directly by phone. <\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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\n\t\t\tCan I pay for my stay with an ANCV cheque?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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Yes, you can pay for your stay using ANCV vouchers. We are happy to accept them as a means of payment. <\/p>\n\n\t<\/div>\n<\/details>\n\n<\/div>\n\n\n\n

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CHANGE MY BOOKING<\/h2>\n\n\n
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\n\t\t\tHow can I change my stay?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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To modify your stay, simply contact us directly by telephone.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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\n\t\t\tWhat are the modification conditions?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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To modify your Booking, it is essential that you contact us at least one month before the date of your stay.<\/p>\n\n\t<\/div>\n<\/details>\n\n<\/div>\n\n\n\n

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CANCEL MY BOOKING<\/h2>\n\n\n
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\n\t\t\tHow do I cancel my stay?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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To cancel your stay, you can contact us either by email or telephone.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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\n\t\t\tWhat are the cancellation conditions?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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In the event of cancellation, you must take out cancellation insurance to be reimbursed.<\/p>\n\n\t<\/div>\n<\/details>\n\n<\/div>\n\n\n\n

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DURING MY STAY<\/h2>\n\n\n
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\n\t\t\tIs there entertainment all season long?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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From April to early September. Children’s club only available in July\/August. <\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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\n\t\t\tWhat are the swimming pool opening times?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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10:00 am – 7:00 pm (April, May, June, September, October) 10:00 am – 8:00 pm (July\/August).<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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\n\t\t\tAre the swimming pools heated?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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The indoor pool is heated to 28\u00b0C throughout the campsite’s opening hours. The outdoor pool and paddling pool are heated in July and August (weather permitting).<\/p>\n\n\t<\/div>\n<\/details>\n\n<\/div>\n\n\n\n

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THE CHILDREN<\/h2>\n\n\n
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\n\t\t\tFrom what age are children looked after by the activity leaders?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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From 6 years old. NO CHILDREN UNDER THIS AGE WILL BE ACCEPTED! <\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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\n\t\t\tAre babies and children counted in the number of people for accommodation?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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In our accommodations, babies and children are included in the total number of people.<\/p>\n\n\t<\/div>\n<\/details>\n\n<\/div>\n\n\n\n

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ANIMALS<\/h2>\n\n\n
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\n\t\t\tCan I bring my pet?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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Dogs are welcome in rentals, dogs and cats in pitches.<\/p>\n\n\t<\/div>\n<\/details>\n\n<\/div>\n\n\n\n

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OTHER QUESTIONS<\/h2>\n\n\n
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\n\t\t\tWhen is the campsite open?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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The campsite opens from Saturday, April 04, 2026 to Saturday, October 31, 2026<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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\n\t\t\tWhat time can I get there?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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We will contact you the day before your stay to arrange your arrival time. Arrivals are from 16h, you can arrive before to advance documents. It will be possible to move in if the rental is ready. <\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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\n\t\t\tWill I have to pay a deposit for my stay?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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For pitches TWO deposits: – 10\u20ac for entry badge – 10\u20ac for emergency token In rentals THREE deposits: – 240\u20ac no smoking inside and damage to accommodation – 70\u20ac or 90\u20ac (premium) HOUSEHOLD PACKAGE if you don’t want it done when you leave – 10\u20ac emergency token<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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\n\t\t\tIs end-of-stay cleaning included in my booking?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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End-of-stay cleaning is not included in your booking. It will be deposited on the day of your arrival (70\u20ac or 90\u20ac premium). It will be cashed if you do not wish to clean up at the end of your stay. <\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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\n\t\t\tAre the rentals equipped with air conditioning and heating?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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We don’t have air conditioning in our accommodations, but all our rentals have heating.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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\n\t\t\tAre rentals equipped with blankets?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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Yes, all our rentals are equipped with comfortable comforters and pillows to ensure your comfort during your stay.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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\n\t\t\tCan I access the aquatic area without staying?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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You can use the pool if someone you know is staying at the campsite at the time. Admission to the Swimming pool is 12\u20ac adults, 10\u20ac children. You will then be given a wristband for access to the swimming pool. <\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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\n\t\t\tAre sheets and towels provided in the rental?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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Bed linen is not provided in all rentals, but is available at extra cost (\u20ac12 for double bed, \u20ac10 for single bed and \u20ac5 per person for bath kits).<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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\n\t\t\tWhich rentals are supplied with sheets and towels?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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The kits are supplied in the Key-West, Otello and O’hara 1064 premium Mobile homes.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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\n\t\t\tHow does Sauna\/Hammam access work?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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The sauna and steam room are available by booking (at least 1 hour in advance) during reception opening hours. The price is \u20ac4 per person for one of the activities, or \u20ac8 for both. The time slot is reserved for you for 30 min. Access to the sauna\/hammam is included in premium mobile homes (Key-West, Otello, O’hara 1064).<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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\n\t\t\tWhat is the minimum age for access to the sauna\/hammam?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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Access to the sauna and steam room is permitted for those aged 16 and over.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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\n\t\t\tIs it possible to have a sauna\/hammam session without staying at the campsite?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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The sauna\/hammam is also open to the public. You can book a 30-minute or 1-hour session by telephone. Conditions and rates are available on our website under “espace bien-\u00eatre”. <\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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\n\t\t\tWhat are the conditions of access to the gym?<\/strong>\t\t<\/div>\n\t\t<\/span>\n\t<\/summary>\n\t
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Our gym is freely accessible every day from 9:00 am to 7:00 pm for anyone over 18 staying at the campsite. However, it can be accessed by 16-year-olds and over on presentation of a current-year sports license and written parental authorization (to be presented at reception). <\/p>\n\n\t<\/div>\n<\/details>\n\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n